Adult Housing Based Case Manager

Position: Short-term Contract, 1 year (sick leave coverage) full-time, 35 hours/week. Contract could be terminated earlier with 2-weeks’ notice, or it may be extended.
Reports to: Manager of Housing
Start date: September 25, 2023

The Adult HBCM is responsible for providing support and system navigation with the purpose of developing life skills and personal well-being for YWCA adult residents to improve housing stability. The Coordinator will support adults housed with the YWCA by providing system navigation, referral, goal setting meetings and orientation. Duties will include, but are not limited to completing intakes, SPDAT’s, tours and move-ins. They will also meet one on one with residents using motivational interviewing, attending case conferences, providing life skills workshops, conducting Housing Program reviews, completing monthly Monitoring Checklists, and chairing monthly house meetings.

The Adult HBCM operates under the guidance of the Manager of Housing and regularly collaborates with community partners & other local stakeholders.

Core Competencies
• Time Management
• Creative and Innovative Thinking
• Development and Continual Learning
• Problem Solving and Decision Making
• Accountability and Dependability
• Ethics and Integrity
• Planning and Organizing
• Mediating and Negotiating
• Coaching and Mentoring
• Energy and Stress
• Strength based case management
• Teamwork
• Communication and Presentation Skills
• Networking and Relationship Building

Job Duties – Intensive Case Management
• Providing opportunity for life skill development through one-on-one interaction and group activities.
• Communicating with resident in a manner that shows respect for their life experiences, goals, and concerns.
• Making comprehensive referrals and “warm” transfers as appropriate for the resident.
• Conducting program intakes and orientation to all residents moving into YWCA housing.
• Supporting residents with goal setting based on their strengths.
• Supporting residents in establishing long term housing goals.
• Attending case management meetings.
• Coordinating and facilitating meetings with community partners to support the unique needs of the residents.
• Liaising with landlords and build relationships to further housing stability.
• Providing housing-based case management to residents moving from YWCA housing into community.
• Promoting and encouraging each individual to maintain an optimum level of health, well-being and self-esteem.
• Coordinating events and life skill development workshops.
• Conducting life skills activities with residents.
• Identify barriers residents are facing, providing warm referrals and securing resources to achieve adult identified goals.
• Supporting clients with problem solving compatibility, resiliency, and conflict resolution.
• Working in tandem with housing team to deliver comprehensive, quality programming.
• Coordinating and facilitating meetings with community partners to support the unique needs of the adults.
• Respecting and protecting the rights of residents, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse.
• Maintain and model appropriate personal boundaries with clients.
• Promote the integration and acceptance of adults in the community.
• Respecting and protecting the privacy and confidentiality of information relating to all company clients, employees, and business affairs.
• Communicating housing concerns to Housing Manager regarding facility upkeep and maintenance.
• Assisting the Manager of housing with rent arrears and program non-compliance notifications.

• Ensuring timely completion of HPP statistics and other data collection related to case management.
• Ensuring completion of case note documentation daily.
• Completing Service Prioritization Decision Assistance Tool (SPDAT) or VI-SPDAT for each client upon move in and then regularly thereafter.
• Completing the Excellence in Housing Tools as appropriate with each youth ie. Honest Monthly Budget, Crisis Plan and exit planning.

Attending agency/community meetings and trainings
• Attending bi-weekly case review meetings with the Manager of Housing to communicate program non-compliances, facility upkeep, and maintenance.
• Arranging and attending case conferences for clients as needed.
• Liaison with community partners to best meet the needs of our residents.
• Attending all required professional development and EDI training.
• Attending regular staff meetings and team meetings.
• Attending workshops, career development and continuing education opportunities to maintain current working knowledge of issues that affect youths and their families.

• Post Secondary degree or diploma in relevant field required such as Child & Youth Worker or Social Work
• 2-4 years’ experience working with adults preferred
• Previous community related experience a definite asset
• Current CPR and First Aid Certificates considered an asset
• Demonstrated sense of diplomacy, including solid negotiation, conflict resolution, and people management
• Able to effectively communicate both verbally and in writing
• High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, or facts
• Problem solving skills and conflict resolution abilities
• Demonstrate and model self confidence and leadership
• Proven organizational, time management and prioritizing skills
• Ability to work independently and work collaboratively with multiple partners.
• Strong communication & interpersonal skills; well organized
• Must possess knowledge of resources available in St. Thomas & Elgin County.

Work Conditions
• Must have own transportation as travel will be required
• Primary hours will be daytime; Monday through Friday
• Interact with employees, management, community partners, service users and the public at large
• Work with those exhibiting risky behaviours
• May be exposed to infectious waste, disease and conditions
• Intermittent physical activity including walking, standing, sitting, and lifting
• Manual dexterity required to operate computer and peripherals
• Overtime may be required

How to Apply

Interested candidates can apply by submitting their cover letter and resume to: Jeannette Singh, Director of Housing

Application deadline: Sept 13, 2023

The YWCA St. Thomas-Elgin is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. We welcome applications from all qualified persons. If you require accommodations, please notify us and we will work with you to meet your needs.

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