Accessibility Policy

The goal of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, is to make Ontario accessible to people with disabilities by 2025.  The Accessibility Standards for Customer Service have been created to ensure that goods and services are accessible to all Ontarians and the persons with disabilities are treated with respect, dignity and equality.

In keeping with our mission statement, we shall make every effort to ensure that our policies, procedures and practices adhere to the guiding principles established in the Accessibility Standards for Customer Service; Ontario Regulation 429/07.

This policy applies to all YWCA St. Thomas-Elgin employees, volunteers, or agents who deal with the public or other third parties.

We are committed to ensuring that persons with disabilities can access our goods and services.

Click here to review our Accessibility Multi-Year Plan (2023-2028)

Click here to review our Accessibility Multi-Year Plan (2014-2021)

For more information you can access our AODA Customer Service Policy.

For more information you can also access our AODA Integrated Accessibility Standard Regulations Policy.


Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), organizations must make their accessibility compliance reports available to the public. If you are interested in reviewing our 2023 AODA Compliance Report please contact us

Give you feedback

To provide us with your valuable opinion or feedback, please complete our the form below indicating whether you are sharing feedback or a suggestion or a complaint. These are reviewed by our Senior Management and Executive Director.

If you find yourself in an emergency situation please phone our main office during regular business hours (519) 631-9800 or call 2-1-1 for emergency services within your area.

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