Location: YWCA St. Thomas-Elgin
Job Type: Full-time
Salary: $25.97/hr-$26.23/hr
Reports to: Manager of Settlement Services
Summary:
Under the direction of the Manager of Settlement Services, the Settlement Worker will be responsible for assisting newcomers integrate into the St. Thomas-Elgin community. They will support settlement staff and volunteers to assist individuals and families as they move forward on their settlement plans by providing one-on-one supports onsite and in the community. The Settlement Worker will also be responsible for coordinating Canada Connects. They will refer newcomers to community partners and resources as they resettle and make a new life in Canada. They will maintain settlement plans and data entry.
Core Competencies:
• Communication
• Team Work
• Quality Orientation
• Time Management
• Adaptability/ Flexibility
• Attention to Detail
• Planning and Organizing
• Problem Solving
• Accountability and Dependability
• Development and Continual Learning
Qualifications & Experience:
• Completion of post-secondary education in Social Services, Settlement Services or a Settlement Worker program from a recognized college or university – other related fields of study will be accepted.
• Fluency in English and a second language considered an asset.
• Must possess and demonstrate cultural awareness and some knowledge of current immigration issues.
• Strong office administration, communication, and organizational skills.
• Experience working with newcomers to Canada for two or more years.
• Possess knowledge of services and supports available in the St. Thomas and Elgin County community.
• Computer skills to include Microsoft Office Suite and Internet research proficiency.
• Strong database management including: OCASI Client Management System (OCMS) Training, iCARE User Training, Harts, able to work independently.
• A valid driver’s license and a reliable vehicle.
Description of Job Duties:
• Delivery of frontline settlement services to individuals and families.
• In collaboration with client, create a short-term and long-term settlement plan that will be managed and reassessed as needed.
• Maintain client files and case notes.
• Upload data within required deadline to all necessary databases.
• Carry out intakes and deliver needs and asset assessments in support of helping clients, develop personalized settlement plans.
• Provide information and orientation services on a broad range of settlement topics and referrals to government and community programs and resources in individual, family and group settings.
• Coordinate and facilitate citizenship classes.
• Based on need, attend community supports with individuals and families to help them navigate resources.
• Organize professional interpretation and translation services; collaborate with interpreters to facilitate clients’ access to accurate and timely information.
• Ensure services are offered in an inclusive manner, sensitive to diversity and consistent with funder requirements.
• Planning, implementing, and supporting Community Connections’ activities.
• Develop, organize, and facilitate group sessions to meet the needs of newcomer adults (Newcomer Networking Circles and employment-related sessions).
• Establish and maintain relationships with local agencies in support of group sessions.
• Provide support to colleagues with the facilitation of group activities for newcomer youth (i.e., outreach, event logistics).
• Prepare communication and outreach materials for Community Connections’ programming.
• As part of the Canada Connects’ initiative, plan and conduct outreach activities to recruit and screen volunteers and newcomers from various cultural, linguistic, and religious backgrounds and local neighbourhoods.
• Organize and deliver training sessions for volunteers.
• Facilitate matches between volunteers and newcomers based on shared goals, interests, hobbies, or backgrounds (one-on-one, family-to-family or volunteer with a family).
• Through informal contact and formal meetings/reviews, monitor the activities and performance of matches and provide feedback and support as needed.
• Maintain accurate records about matches and perform data entry by specific deadlines.
• Organize volunteer recognition initiatives as appropriate.
• Network and liaison with community agencies, service providers, refugee sponsors and the general public to raise awareness and knowledge of newcomers’ needs and their contributions to the community.
• Represent the YWCA and promote programs and services at community events and networks.
• Maintain case notes, files and program statistics while ensuring the confidentiality of information.
• Participate in the development and implementation of monitoring and evaluation activities.
• Attend and actively participate in team and staff meetings and professional development sessions.
• Complete other duties as required.
Working Conditions:
• Monday to Friday (business hours)
• Evenings and weekends may be required on occasion for group activities, YWCA or community events or training
• In-person work environment
• Open space office environment
• On occasion, time off in lieu of overtime (as approved by Manager)
• Travel is required
• Manual dexterity required to use desktop computer and peripherals.
• Intermittent physical activity including walking, standing, sitting, lifting and supporting patients.
• Lift up to 30 pounds
How to Apply:
Applicants are invited to submit their cover letter and resume no later than Monday January 12, 2026 to Nirali Naik, Manager of Settlement Services via nnaik@ywcaste.ca. No telephone inquiries please. Interviews will be scheduled throughout the recruitment process. This position is for an existing vacancy.
The YWCA St. Thomas-Elgin is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. We welcome applications from all qualified persons. If you require accommodations, please notify us and we will work with you to meet your needs.
We are grateful to all candidates for their interest in joining the YWCA; however, only those selected to move into the interview process will be contacted.